Please leave your full name, better two Tels No for successful delivery.
Tax (Duty) :
Follow the rules of international, The local or destination tax will be paid by buyer, we will put lower value on invoice or bill to help to reduce tax.
In 5 working days. and pls do contact us if u do not get goods in 20days, we will help u to follow the parcel.
Sign the parcel:
We send the parcel in good conditions, but it may be broken during international delivery or open by violence when the customs officers check the goods before on airplane. So we hope all of buyers will ask the deliver guy to open it if the parcel is in bad condition before sign the parcel, and ask for the claim from them if the damage is caused by their delivery.
If quality problem happens:
We offer one year guarantee, each parcel there is an service card, please contact us by email for service, with descriptions, photos or video if quality problem happens. Because of the time difference we may not reply you right now, be sure we will give u a reply if we get your email and give the solution within 3 working days.
welcome any suggestions if you will help us to improve the future service or shop.
We will be on holiday to celebrate Chinese new year,
Holiday offwork: February 5~February 27, 2018.
we will start sending parcel on February 28, Thanks for your patience.
Please to leave us message if you have questions or need our help.
we will reply every day.
Best wishes from POP RELAX Team.